Terms of Service
Last Updated: 24 August 2026
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the Inprimepay website, platform, applications, dashboards, accounts, wallets and related technology services (collectively, the “Platform”).
The Platform is operated by:
Inprimepay SRL
VAT No.: IT13227600965
REA / Registration No.: MI-2710980
Registered Office: Via Cesare Battisti, 48, 20061 Carugate (MI), Italy
Website: inprimepayfinance.com
Email: support@inprimepayfinance.com
(“Inprimepay”, “we”, “us” or “our”).
By creating an account, accessing the Platform or using any service made available through Inprimepay, you acknowledge that you have read, understood and agreed to these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not use the Platform.
2. Nature of Inprimepay
Inprimepay is a financial technology platform that provides eligible users with a digital interface through which they may access supported financial, payment, card and digital-asset functionality made available by independent third-party service providers.
Depending on your country, eligibility, account type, successful verification and provider approval, services accessible through the Platform may include:
virtual accounts and virtual IBANs;
receiving and sending payments;
SEPA and other supported payment rails;
international transfers;
payment card functionality;
digital wallets;
supported fiat currencies;
supported digital assets and stablecoins;
fiat-to-digital-asset conversions;
digital-asset-to-fiat conversions;
currency exchange;
transaction history and account management; and
other financial technology services made available from time to time.
The availability and functionality of individual services may vary according to jurisdiction, currency, asset, account type and the relevant third-party service provider.
3. Regulatory Status and Third-Party Services
Inprimepay SRL provides and operates the Inprimepay technology platform and acts as a technology and access interface connecting eligible users with independent financial, payment, card, digital-asset, compliance and infrastructure providers.
Inprimepay SRL is not a bank, credit institution, Electronic Money Institution (EMI), Payment Institution (PI), Money Transmitter or Crypto-Asset Service Provider (CASP), and does not itself provide regulated financial services or hold customer funds, unless expressly stated otherwise in relation to a specific activity supported by an applicable authorisation.
Certain financial, payment, virtual-account, IBAN, card, digital-asset, conversion and related services accessible through Inprimepay are provided by independent third-party service providers.
Where a regulated service is provided by a third party, that provider may impose its own:
terms and conditions;
privacy notices;
compliance requirements;
eligibility criteria;
fees;
transaction or account limits;
supported jurisdictions; and
risk and approval requirements.
You may be required to accept additional terms directly with the relevant provider before using a particular service.
The identity of the applicable provider and any additional terms may be presented during onboarding, verification, activation or use of the relevant service where required.
Registration with Inprimepay does not guarantee access to or approval for any regulated financial service.
4. Eligibility
To create and use an Inprimepay account, you must:
be at least 18 years old if registering as an individual;
have legal capacity to enter into binding agreements;
provide accurate, complete and current information;
successfully complete any required identity or business verification;
not be located in or subject to restrictions applicable to prohibited or unsupported jurisdictions;
not be subject to applicable sanctions or other legal restrictions that prohibit use of the Services; and
comply with these Terms and all applicable laws and regulations.
Business accounts may only be created by persons authorised to act on behalf of the relevant legal entity.
Registration alone does not guarantee access to any financial service.
5. Account Registration
You must provide accurate and complete information when creating your account.
You are responsible for maintaining the accuracy of your information and promptly updating it whenever it changes.
You are responsible for maintaining the confidentiality and security of your login credentials and for all activity conducted through your account, except where applicable law provides otherwise.
You must notify us promptly if you become aware of:
unauthorised access;
suspected fraud;
loss or compromise of credentials; or
any other security incident affecting your account.
We or the relevant service provider may require additional verification before permitting access to certain Platform functionality.
6. Identity and Business Verification
Access to financial, payment, card or digital-asset services may require:
Know Your Customer (“KYC”);
Know Your Business (“KYB”);
Proof of Address;
sanctions screening;
anti-money-laundering checks;
fraud screening;
politically exposed person screening;
source-of-funds checks;
source-of-wealth checks; and
other compliance procedures.
Depending on the service, you may be required to provide information or documentation including:
full legal name;
residential or registered address;
date of birth;
nationality;
government-issued identification;
proof of address;
tax-related information where required;
source-of-funds or source-of-wealth information;
company registration documents;
directors and authorised representatives;
shareholders and ultimate beneficial owners;
business-activity information; and
other information reasonably required for regulatory or compliance purposes.
Verification may be performed by Inprimepay and/or by third-party identity, compliance or regulated service providers responsible for the relevant service.
You agree to provide accurate information and cooperate with reasonable verification requests.
Access to a service may be refused, restricted, suspended or terminated if verification cannot be completed, or where required by applicable law, regulatory requirements, sanctions requirements, risk controls or provider policies.
7. Virtual Accounts and IBANs
Eligible users may be provided access to virtual account details, including virtual IBANs or other local or international payment details where supported.
Availability depends on factors including:
jurisdiction;
currency;
account type;
successful verification;
applicable compliance requirements;
provider availability; and
approval by the relevant service provider.
Virtual account details must only be used for lawful purposes and in accordance with instructions displayed on the Platform or communicated by the relevant service provider.
A virtual account or IBAN made available through Inprimepay must not be interpreted as meaning that Inprimepay SRL is a bank, deposit-taking institution, EMI or Payment Institution.
The characteristics of a virtual account, including supported currencies, payment rails, settlement processes, safeguarding structure and conversion functionality, depend on the applicable provider and product.
8. Payments and Transfers
Where available, eligible users may send or receive payments through supported payment rails.
These may include:
SEPA;
SEPA Instant where supported;
other local payment systems;
international transfers;
SWIFT where available; and
other supported payment networks.
Payment availability, processing times, currencies, limits and fees may vary according to the applicable service provider.
A transfer may be delayed, rejected, returned, suspended or subject to additional review because of:
incorrect payment information;
compliance or sanctions screening;
fraud-prevention controls;
provider requirements;
intermediary or correspondent institutions;
insufficient funds;
unsupported beneficiaries or jurisdictions;
technical or network issues; or
requirements imposed by applicable law.
Any estimated processing time displayed on the Platform is indicative unless expressly stated otherwise.
9. Cards
Where available, eligible users may access virtual or physical payment-card functionality provided through independent card-issuing or financial service providers.
Availability of card functionality may depend on:
country of residence or incorporation;
successful KYC or KYB verification;
provider approval;
supported card programme;
account type;
applicable regulatory requirements; and
provider risk policies.
Cards may be subject to separate terms and conditions imposed by the relevant card issuer, programme manager, payment network or service provider.
Inprimepay SRL does not itself issue payment cards unless expressly stated otherwise and supported by an applicable authorisation.
Card availability, spending limits, supported currencies, transaction restrictions, fees, replacement procedures and other conditions are determined by the applicable provider and may vary.
Where required, the identity of the card issuer or other applicable regulated provider will be communicated to the user in connection with the relevant card service.
10. Digital Wallets and Digital Assets
Where available, Inprimepay may provide access to functionality relating to supported digital assets, including stablecoins, through independent third-party service providers.
Supported functionality may include receiving, sending, viewing and exchanging supported digital assets.
The availability of a particular asset, network or functionality may change at any time.
You are responsible for verifying:
wallet addresses;
blockchain networks;
transaction details; and
compatibility of the receiving wallet
before confirming a transaction.
Transactions executed on blockchain networks may be irreversible.
Neither Inprimepay nor the relevant provider may be able to recover assets sent to an incorrect address, unsupported network or incompatible wallet where the error results from information or instructions supplied by the user, except where otherwise required by applicable law.
11. Fiat and Digital-Asset Conversion
Eligible users may be able to convert supported fiat currencies into supported digital assets and supported digital assets into fiat currencies where this functionality is available.
Conversions may be facilitated or performed by independent third-party service providers.
Before confirming a transaction, you may be shown applicable information such as:
exchange rate;
transaction amount;
applicable fees;
estimated amount to be received; and
other relevant transaction information.
Exchange rates may change between quotation and execution where a quote is not expressly locked for a stated period.
Digital-asset values may be volatile and may increase or decrease significantly.
You are responsible for evaluating whether a transaction is appropriate for you.
Inprimepay does not provide investment, financial, tax or legal advice.
12. Stablecoins
Certain services may support stablecoins.
Stablecoins are digital assets designed to reference the value of another asset or currency, but their value, liquidity, redemption characteristics and availability may depend on the relevant issuer, market, network and infrastructure.
Inprimepay does not guarantee that any stablecoin will:
maintain a particular value;
remain continuously liquid;
remain redeemable; or
remain continuously available through the Platform.
Supported stablecoins, networks and functionality may be changed, suspended or discontinued where necessary.
13. Fees and Exchange Rates
Fees may apply to services accessible through Inprimepay.
Applicable fees may depend on:
service type;
currency;
digital asset;
transaction amount;
payment method;
jurisdiction;
network;
third-party provider; and
other transaction-specific factors.
Where practicable, applicable transaction fees or rates will be displayed before you confirm a transaction.
Independent financial institutions, payment providers, card issuers, correspondent institutions, blockchain networks or other intermediaries may impose additional charges outside Inprimepay's control.
14. Limits
Transaction, account, card, wallet and service limits may apply.
Limits may vary according to factors including:
verification level;
account type;
jurisdiction;
currency or digital asset;
transaction history;
risk profile;
regulatory requirements; and
provider requirements.
Limits may be adjusted where reasonably necessary for security, compliance, operational, risk-management or regulatory purposes.
Limits applicable to regulated services are ultimately subject to the rules and decisions of the relevant service provider.
15. Safeguarding and Customer Funds
Inprimepay SRL does not operate as a deposit-taking institution and does not hold customer funds as deposits.
Where fiat funds, payment balances or other regulated assets are handled as part of a service, they are handled through the infrastructure of the relevant financial or regulated service provider in accordance with the legal and regulatory framework applicable to that provider and service.
The specific safeguarding, custody, settlement or account structure applicable to a service may therefore depend on:
the provider;
jurisdiction;
product;
currency; and
applicable regulatory framework.
Nothing displayed as a balance within the Platform should be interpreted as meaning that funds are deposited with Inprimepay SRL itself.
16. Prohibited Activities
You must not use Inprimepay for unlawful, fraudulent, abusive or prohibited activity.
This includes, without limitation:
money laundering or terrorist financing;
sanctions evasion;
fraud or attempted fraud;
transactions involving proceeds of crime;
identity theft or impersonation;
unauthorised use of another person's account or payment method;
illegal goods or services;
exploitation, trafficking or other unlawful activity;
market manipulation or other unlawful financial activity;
attempts to circumvent transaction or compliance controls;
use of the Platform from prohibited jurisdictions;
providing false or misleading information;
interfering with Platform security or operation; or
any activity prohibited by an applicable service provider.
Inprimepay or the relevant provider may investigate activity reasonably suspected of violating these restrictions.
17. Sanctions and Restricted Jurisdictions
Services are not available where their provision would violate:
applicable sanctions;
financial-crime laws;
regulatory restrictions; or
provider restrictions.
Availability may vary according to jurisdiction and risk classification.
Inprimepay or a relevant service provider may restrict or refuse services involving persons, entities, jurisdictions, wallet addresses or transactions subject to applicable sanctions or other legal restrictions.
18. Transaction Monitoring and Compliance
Transactions and account activity may be subject to automated and manual monitoring for purposes including:
anti-money-laundering compliance;
counter-terrorist financing;
sanctions compliance;
fraud prevention;
security;
risk management; and
compliance with legal and regulatory obligations.
Monitoring may be performed by Inprimepay, specialist compliance providers or the relevant regulated service provider, depending on the applicable service.
Additional information or documentation may be requested in connection with a transaction or account review.
A transaction may be delayed, suspended, rejected or reported to an appropriate authority where required by applicable law or regulatory obligations.
19. Suspension and Termination
Inprimepay or the relevant service provider may restrict, suspend or terminate access to all or part of the Platform or a specific service where reasonably necessary because of:
violation of these Terms;
suspected fraud or unlawful activity;
sanctions or compliance concerns;
failure to complete required verification;
security concerns;
legal or regulatory requirements;
provider instructions or restrictions;
material risk to Inprimepay, another user or a service provider; or
discontinuation of the relevant service.
Where legally and operationally permitted, appropriate information regarding the restriction or suspension may be provided.
Inprimepay or a service provider may be prohibited by law from providing certain information concerning compliance investigations or regulatory actions.
You may stop using Inprimepay at any time, subject to completion of outstanding transactions and applicable legal or provider requirements.
20. Service Availability
We aim to maintain reliable access to the Platform but do not guarantee uninterrupted or error-free availability.
Services may temporarily be unavailable because of:
maintenance;
technical failures;
provider outages;
blockchain congestion;
payment-network or financial-infrastructure interruptions;
security incidents;
regulatory requirements; or
circumstances outside our reasonable control.
Specific services, currencies, assets, jurisdictions, card programmes or payment methods may be modified or discontinued.
21. Third-Party Providers
Certain functionality available through Inprimepay depends on third-party infrastructure.
Third-party providers may include:
regulated financial institutions;
Electronic Money Institutions;
Payment Institutions;
payment service providers;
card issuers and card-programme providers;
digital-asset service providers;
identity-verification providers;
compliance providers;
financial-infrastructure providers;
blockchain networks; and
technology providers.
Their services may be governed by additional terms, privacy policies and regulatory requirements.
Inprimepay is not responsible for independent third-party services outside its reasonable control, subject to any rights you may have under applicable law.
22. No Investment or Financial Advice
Information available through Inprimepay is provided for general informational and transactional purposes.
Nothing on the Platform constitutes:
investment advice;
investment management;
financial advice;
legal advice;
tax advice; or
a recommendation to purchase, sell or hold any digital asset or financial instrument.
You should obtain independent professional advice where appropriate.
23. Risks of Digital Assets
Digital assets involve risks that may not apply to traditional currencies.
These risks may include:
price volatility;
loss of value;
blockchain or protocol failure;
network congestion;
smart-contract risks;
issuer or counterparty risks;
changes in law or regulation;
stablecoin de-pegging;
cybersecurity incidents; and
irreversible transactions.
You should only use digital-asset services if you understand and accept the associated risks.
24. Security
You must take reasonable measures to protect your Inprimepay account.
You should:
use a strong and unique password;
protect authentication credentials;
maintain control of your registered email and devices;
verify transaction information carefully;
never disclose authentication codes to unauthorised persons; and
notify us promptly of suspected unauthorised activity.
We may introduce additional authentication or security measures where appropriate.
25. Privacy and Data Protection
Personal data is processed in accordance with the Inprimepay Privacy Policy and applicable data-protection laws.
Information may be processed or shared with relevant service providers where necessary to:
provide services;
conduct KYC or KYB;
prevent fraud;
perform sanctions and AML screening;
monitor transactions;
process payments or other transactions;
comply with legal obligations; or
protect Platform security.
Please review our Privacy Policy for further information.
26. Intellectual Property
The Inprimepay name, brand, Platform, website content, user interfaces, graphics and other materials created or owned by Inprimepay SRL are owned by or licensed to Inprimepay SRL, except where otherwise stated.
Certain underlying software, infrastructure, interfaces, modules, technology or other components of the Platform may be owned by or licensed from third-party technology providers.
Nothing in these Terms transfers ownership of any intellectual-property rights to you.
You receive a limited, personal, non-exclusive, non-transferable and revocable right to use the Platform in accordance with these Terms.
You may not copy, reverse-engineer, distribute, reproduce or commercially exploit Platform materials except where permitted by law or expressly authorised by the applicable rights holder.
27. Limitation of Liability
To the maximum extent permitted by applicable law, Inprimepay SRL will not be liable for indirect, incidental, special or consequential losses arising from use of the Platform.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Inprimepay is not responsible for losses resulting solely from matters outside its reasonable control, including failures of:
external payment networks;
financial infrastructure;
blockchain networks;
correspondent institutions;
independent card issuers; or
other independent service providers,
except to the extent responsibility cannot legally be excluded.
Nothing in this section affects mandatory rights granted to consumers under applicable law.
28. Indemnification
To the extent permitted by applicable law, you agree to indemnify Inprimepay SRL against reasonable losses, claims, liabilities and expenses arising directly from:
your unlawful use of the Platform;
a material violation of these Terms;
fraud; or
infringement of third-party rights.
This section does not limit any mandatory consumer rights.
29. Complaints
If you have a complaint concerning Inprimepay or the operation of the Platform, contact:
Please provide sufficient information for us to identify your account and understand the issue.
Where a complaint concerns a regulated service provided by an independent third party, the complaint may need to be referred to the relevant service provider and handled in accordance with that provider's complaints procedure.
Nothing in these Terms limits any right you may have to refer a complaint to a competent regulator, ombudsman, alternative-dispute-resolution body or court where applicable.
30. Communications
You agree that we may provide service-related communications electronically, including through:
email;
Platform notifications;
dashboard messages; or
notices published through the Platform where appropriate.
You are responsible for maintaining a valid email address associated with your account.
Where a regulated provider communicates directly with you in connection with a particular service, those communications may be subject to the provider's own terms and procedures.
31. Changes to These Terms
We may amend these Terms where reasonably necessary to reflect:
changes to the Platform;
new or discontinued services;
legal or regulatory requirements;
security requirements;
changes to provider infrastructure; or
operational changes.
The updated Terms will be published on the Platform with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice before material changes take effect.
Continued use of the Platform following the effective date of updated Terms constitutes acceptance where permitted by applicable law.
32. Governing Law
These Terms are governed by the laws of Italy, without prejudice to any mandatory consumer-protection rights or other mandatory provisions that may apply under the laws of the user's country of residence.
Where the user qualifies as a consumer, nothing in these Terms deprives that user of protections or jurisdictional rights that cannot lawfully be excluded by agreement.
For users acting in the course of a business or professional activity, any dispute shall be subject to the competent courts determined in accordance with applicable Italian law, unless otherwise agreed in writing or required by mandatory law.
33. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
The invalid or unenforceable provision shall be interpreted or replaced, where permitted, in a manner that most closely reflects its original lawful purpose.
34. Entire Agreement
These Terms, together with:
the Privacy Policy;
Cookie Policy;
any additional terms expressly applicable to a particular service; and
any terms imposed by the relevant independent service provider,
constitute the applicable terms governing your use of Inprimepay and the services accessible through the Platform.
Additional terms imposed by a regulated third-party provider separately govern the regulated service provided by that provider.
35. Contact Information
The Inprimepay Platform is operated by:
Inprimepay SRL
VAT No.: IT13227600965
REA / Registration No.: MI-2710980
Registered Office: Via Cesare Battisti, 48, 20061 Carugate (MI), Italy
Website: inprimepayfinance.com
Email: support@inprimepayfinance.com
Regulatory Disclaimer
Inprimepay is a financial technology platform operated by Inprimepay SRL (VAT No. IT13227600965, REA No. MI-2710980). Inprimepay provides a technology interface through which eligible users may access financial, payment, card and digital-asset services provided by independent third-party service providers.
Inprimepay SRL does not itself operate as a bank, Electronic Money Institution (EMI), Payment Institution (PI) or Crypto-Asset Service Provider (CASP), and does not hold customer funds.
Availability of specific services is subject to jurisdiction, eligibility, identity or business verification, compliance requirements and approval by the relevant service provider.
Registered Office: Via Cesare Battisti, 48, 20061 Carugate (MI), Italy.